Terms of Service

These terms govern your use of Wellform, an API operated by Media Yard LLC, a New Jersey limited liability company of PO Box 73, Pennsauken, NJ 08110, United States ("we", "us"). By creating an account or sending a request with an API key, you agree to them. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

1. The service

Wellform accepts HTML and returns a PDF, together with a report describing which accessibility checks the document passed. Available output variants and plan limits are described on our pricing page and may change; we will give notice of material reductions to a paid plan.

We also publish a free conformance checker at wellform.dev/check, which reads a PDF you already have and reports what a validator makes of it. It needs no account, is rate limited, and is provided without any commitment as to availability. Everything in these terms that concerns your use of the service applies to it, and the sections on conformance, warranties and liability apply to its output in the same way they apply to a render.

2. Accounts and API keys

You are responsible for everything done with your API keys, including usage and charges incurred by anyone who obtains them. Keys are shown once at creation and stored by us only as irreversible hashes — we cannot recover a lost key and can only issue a replacement. Notify us promptly at support@wellform.dev if you believe a key has been exposed.

3. Your content

You keep all rights to the HTML you send and the PDFs we return. You grant us only the limited licence needed to process a request and, where you ask us to store the result, to hold it on your behalf. We do not use your content to train models, and the rendering pipeline contains no AI. See the AI policy.

You are responsible for having the right to send us what you send, including any personal data it contains. Where your content includes personal data, you act as controller and we act as processor — or, if you yourself are a processor for someone else, you act as processor and we act as sub-processor. The privacy policy describes how we handle it, and the data processing agreement governs it. The DPA applies automatically; you do not have to ask for it or sign anything.

4. Acceptable use

You may not use Wellform to produce or distribute material that is unlawful; to infringe intellectual property; to generate documents designed to impersonate a person or organisation, or to pass as an official record they did not issue; to attempt to gain unauthorised access to our systems or those of others, including through crafted markup or asset URLs; or to circumvent plan limits, rate limits or usage metering.

We may suspend an account that is causing harm to the service or to third parties. Where circumstances allow, we will tell you first.

5. Fees and billing

Paid plans are billed in advance through Stripe, monthly or yearly according to the plan you choose. Prices are in US dollars and exclusive of any tax we are required to collect. Your plan's document allowance is monthly on every plan and resets at the start of each calendar month; unused documents do not carry over. Billing yearly changes the invoice, not the allowance.

You may cancel at any time from the billing portal. Cancellation takes effect at the end of the current period, and the account reverts to the Free plan rather than being closed. Fees already paid are not refundable, except where required by law or where we have failed to provide the service and cannot remedy it.

A request that does not produce a document is not counted against your allowance and is not billed.

6. Conformance is a measurement, not a legal opinion

This section matters more than the rest, so it is worth reading closely.

Wellform evaluates the checks in the PDF/UA standard that a machine can evaluate. A great many accessibility requirements cannot be verified automatically by anyone — whether alternative text is meaningful, whether reading order matches intent, whether a table's structure reflects its actual meaning. Those depend on judgement about content we cannot see into.

A conformant result therefore means this document passed the machine-verifiable checks. It is not a certification, an audit, or advice that you comply with the European Accessibility Act, the Americans with Disabilities Act, Section 508, WCAG, or any other law or standard. Compliance depends on your content and your circumstances. If you need assurance, engage a qualified accessibility auditor. We are not lawyers and this is not legal advice.

Nor is the report a promise about itself. It reflects what our implementation checked on the day it ran. Software has defects, validators are revised, and a report may fail to identify an issue that is really present. You should not treat a passing report as the only check a document receives before it matters.

Separately and for the avoidance of doubt: using Wellform does not guarantee that no accessibility complaint, demand or claim will be made against you, and we do not offer, and have never offered, protection or indemnity against one.

7. Availability

We work to keep Wellform available and fast, but we do not currently offer a contractual uptime commitment. The service is provided on an "as is" and "as available" basis, and we may modify, suspend or discontinue parts of it. For material changes affecting paid plans we will give at least 30 days' notice to your account email.

8. Preview features

We may label a feature preview, beta or experimental. Those are provided for evaluation, may change or be withdrawn without notice, are excluded from any commitment in these terms, and should not be relied on for production documents. Where a preview feature affects the conformance report, the report will say so.

9. Warranties and liability

To the fullest extent permitted by law, the service is provided "as is" and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We also disclaim any warranty that the service will be uninterrupted or error-free, or that output will satisfy any legal or regulatory requirement.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to these terms is limited to the greater of one hundred US dollars (US$100) or the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by negligence. Nothing here limits a data subject's rights under the Standard Contractual Clauses in the data processing agreement, or liability to the extent those Clauses forbid a limit.

10. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your violation of law or the rights of others.

11. Termination

You may stop using the service at any time. We may terminate or suspend access for material breach of these terms, for non-payment, or if required by law. On termination your right to use the service ends; sections 3, 5, 6, 9, 10, 12, 13, 14 and 15 survive. Stored output is handled as the data processing agreement describes (return or delete, at your choice).

12. Governing law

These terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. The state and federal courts located in New Jersey have exclusive jurisdiction over any dispute, and both parties consent to venue there. That does not override the Ireland forum in the Standard Contractual Clauses for claims those Clauses give to data subjects.

Before either of us starts a proceeding, the party with the complaint will describe it in writing to the other and give thirty days to resolve it. Most things end here. Send yours to support@wellform.dev.

13. Export controls and sanctions

You may not use Wellform, or allow it to be used, in violation of US export control or economic sanctions law. You confirm that you are not located in, and are not ordinarily resident in, a country or region subject to comprehensive US sanctions, that you are not a person or entity on any US government restricted party list, and that you are not acting on behalf of anyone who is.

14. Feedback

If you send us suggestions, bug reports or ideas about the service, we may use them freely and without obligation to you. This does not give us any right to your documents, your content or your confidential information, which are covered by section 3.

15. General

Severability. If any provision of these terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if it cannot be, severed — and every other provision remains in full force. This applies in particular to sections 6 and 9, each of which stands independently of the other and of the rest of these terms.

Entire agreement. These terms, together with the privacy policy, the AI policy and the data processing agreement, are the whole agreement between us about the service and replace anything said before.

No waiver. If we do not enforce something, that is not a waiver of it.

Assignment. You may not assign these terms without our written consent, except to a successor of your business. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.

Notices. We give notice by email to your account address; you give notice to support@wellform.dev. Notice is effective when sent.

Force majeure. Neither party is liable for a delay or failure caused by something outside its reasonable control, other than an obligation to pay.

No third-party beneficiaries. These terms create rights only between you and us, except for data subjects enforcing the Standard Contractual Clauses.

Relationship. Nothing here creates a partnership, joint venture, agency or employment relationship.

16. Changes

We may update these terms. Material changes will be announced by email to your account address at least 30 days before they take effect, and the date at the top of this page will change. Continuing to use the service after that date means you accept the revised terms.

17. Contact

Media Yard LLC
PO Box 73
Pennsauken, NJ 08110
United States

support@wellform.dev